SERVICENOW TRAINING

TRAINING CONTENT:

1. Introduction To ServiceNow

2. Introduction To ITIL

3. HA Architecture, Versions & Use Interface

4. User administration

5. Knowledge Management

6. Data Management & reporting

7. Customisation (Homepage, Table, Update sets)

8. Service Automation Platform & Clones

9. Scripting & Workflow

10. Service catalog Management & Importing Data in Servicenow

11. Email Notifications & Creation of SLA'S  

12. Security & ACL Overview 

13. CMS & Introduction to Web Service

14. Debugging, Core Application Admin & Integrations Details

*ADMINISTRATION TRAINING MODULES:

1. User Interface & Core Configuration 

 (I) UI Essentials

(II) Configuration Essentials

(III) LAB

2. User Administration

(I) User Administration

(II) LAB

3. Data Management

(I) Tables & APP creation

(II) Import Set

(III) CM DB

(IV) LAB

4. Service Automation Platform

(I) Knowledge ebase

(II) Service Catalog

(III) Workflow

(IV) Service Level Agreement

(V) Report

(VI) LAB

5. Core Application Administration

(I) UI Policies

(II) Data policies  

(III) UI Action

(IV) Business Rules

(V) Client Side Scripts

(VI) LAB

6. Application and Module Security

(I) Access control list(ACLs)

(II) LAB

7. Events and Notification

(I) Configuration Event

(II) Event Triggering

(III) Notification Setups email/sms

(IV) LAB

8. Ongoing maintenance

 (I) Update Set

(II) Retrieve Update Set XML

(III) Upload Update Set XML

(IV) LAB

*DEVELOPMENT TRAINING MODULES:

1. Designing and creating an Application

(I) Designing an Application 

(II) Database schema and tables

(III) Application scope and the Application Picker

(IV) Applications and Modules

(V) LAB

2. Service Catalog Management

 (I) Catalog Category

(II) Catalog Item Management

(III) LAB

3. Client Scripting

 (I) Client Scripts

(II) UI Policies

(III) UI Scripts

(IV) UI Actions

(V) Ajax Scripts

(VI) Catalog UI Policy

(VII) LAB

4. Server Scripting

(I) Business Rules

(II) Script Actions

(III) Scheduled Jobs

(IV) Workflow Scripts

(V) Script Include 

(VI) Inbound Action

(VII) LAB

5. Client API Reference

(I) Glide Dialog Window

(II) Glide Form

(III) Glide List

(IV) LAB

6. Server API Reference

(I) Glide Record

(II) LAB

7. World flow

(I) Workflow Script

(II) Workflow Activity

(III) LAB

8. Access Control List

(I) CRUD ACL on table & field

(II) Debug ACLs

(III) Write ACL Script

(IV) Privileged system admin

(V) LAB

9. Email Notification

(I) Defining Template

(II) Define Notification

(III) Email logs

(IV) SMTP & POP mail servers

(V) Trigger email on event

(VI) LAB

10. Reporting in SERVICENOW

(I) Create & administer reports

(II) Schedule & publish reports

(III) Reporting gauges for homepage

(IV) Export reports to MID Server

(V) Create template for reports

(VI) LAB

11. Importing data in SERVICENOW

(I) Data sources, Excel import

(II) Transform maps

(III) Scheduled data import

(IV) Imports sets

(V) Data load automation

(VI) LAB

12. Working on update set

(I) Creating update set

(II) Merge update set

(III) Retrieving update set

(IV) LAB

13. Discovery

(I) Mid server

(II) Integrations

(III) CMDB

(IV) Orchestration

14. LDAP Integration LAB